Digital Account Manager

Permanent | Remote

About the role

We are looking for a proven Digital Account Manager to join our close-knit team and make an immediate impact to Sitback by having a growth mindset and a passion to add value to Clients. Reporting into the CEO, you will have an opportunity to influence and establish best practice and work with a portfolio of diverse clients across multiple industries.

You will be accountable for the growth, retention and strategic direction of a varied client portfolio and will be working with, and supported by, a close team of digital producers and project managers, developers, and UX professionals to deliver high quality web development services to our clients across government, financial services, education, medical, events, and charity sectors.

As a Digital Account Manager, you will always go above and beyond client expectations and consistently lead by example.

Sitback offer full and flexible remote working with access to collaboration spaces in order to meet up and work with your fellow team members whenever you need access. As this role is very client focussed, there will be a requirement to travel to client sites mainly located within the Sydney area.

Your responsibilities include:

  • Communicating to clients clearly and addressing their concerns and resolving any conflicts that arise.
  • Raising clients’ business concerns and needs to Sitback’s management.
  • Negotiating and closing business contracts with existing and new clients.
  • Delivering sales pitches to prospective clients.
  • Preparing and presenting business and account updates to Sitback’s management and clients.
  • Following up clients to ensure they are satisfied with the company’s products or services.
  • Contributing information to sales strategies by assessing current product results, monitoring competitive products, assessing needs to be filled and analysing customer reactions.
  • Identify and create sales opportunities within the client base by unlocking revenue through understanding our client’s ambitions and digital performance.
  • Create a roadmap of opportunities and record and maintain a pipeline of work within Hubspot.
  • Effectively build, manage, and maintain long-term client relationships at a high level.
  • Generate new business by means of using an existing network, prospecting and client networks, in conjunction with the client's marketing activities.

The work is fast paced and dynamic, so you must be well organised, work effectively under pressure and be capable of demonstrating:

  • At least 2 - 3 years experience in digital agency client service/account management.
  • Senior stakeholder management.
  • An inquisitive mind and a knack for problem solving.
  • Strong client management and commercial acumen.
  • Proven digital experience in a similar environment.
  • Team spirited with the ability to learn and teach others.
  • Exceptional attention to detail, organisational and planning skills.
  • Excellent communication skills.
  • A proactive and self-motivated attitude.
  • Willingness to share experiences and create digital media strategy within the team.

What can you expect from Sitback

We are an ambitious, hardworking team who strive to deliver great work! We are passionate about technology and continuous innovation. We are proud of our multicultural backgrounds and through shared respect and transparency we have an AWESOME working environment. We are a supportive team where development and progression are encouraged. Working with us at Sitback is a mix of passion, fun, and teamwork!

  • A great working environment with supportive mentors and the opportunity to learn from experienced peers.
  • A packed social calendar, BBQs, Active April, World Food Month, Serene September, Poker nights and much more.
  • The opportunity to work with high profile clients.
  • A flexible working environment where we encourage forward-thinking and nurture ideas.
  • We promote excellence at all levels in all roles and will work with you to ensure you are given every tool to succeed.

Our expectations of you - based on our core values

  • TEAMWORK - Maintain productive and friendly working relationships with other members of staff, clients, partners and external vendors.
  • EXCELLENCE - Ensure that all work produced is to the best of my abilities, representing Sitback in the most effective way possible.
  • NURTURE - Support the development of my teammates, and always be looking for ways to improve my own knowledge and abilities to improve Sitback’s competitive advantage.
  • INNOVATION - Use my experience and wider knowledge to find more effective ways to carry out my duties.
  • FOCUS -  Always consider the experience of our prospective and current clients, as well as my internal clients, ensuring whenever possible that everything I do is centred around their needs.
  • COMMUNITY - Take an active role in connecting with my peers and the wider community. Take time out to rest and recharge and support my mental and physical health.
  • SUSTAINABILITY - Consider the environment and wider society in the decisions I make. Look for opportunities to reduce my waste and carbon footprint and educate others on how they can be more sustainable too.

Diversity at Sitback

At Sitback we are proud of our culture. Our staff hail from many different countries and backgrounds, and come together through a passion for excellence and a love of what we do. Sitback is an equal opportunity employer committed to providing a safe and respectful working environment that embraces values, diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application or contact us at careers@sitback.com.au for assistance through the recruitment process.

The successful candidate will be required to be fully vaccinated for COVID-19 and provide evidence of vaccination.

Digital Account Manager Job Vacancy

Interested in applying for this role?

Interested in applying for this role?