Our UX-led Digital Services are driven by a specialist team of Psychologists, cutting edge Software Engineers, Senior Project Managers and a local, 24/7 Support & Optimisation team, working together to exceed your expectations of what a web development agency can deliver.
User Experience Research & Design
We apply rigorous psychology-based UX methodologies to uncover the needs of your business and customers, resulting in exceptional experiences for everyone.
Custom Software Development
We believe technical excellence is the foundation for a quality user experience - as such, we build and maintain high performance, resilient web platforms.
Website Support & Optimisation
We monitor, analyse, maintain and update your website, while working with you to prioritise, plan & implement a roadmap to further optimise the user experience.
Our Senior Project Managers employ our Engagement Method™ to engage the right people at the right time within your organisation, ensuring the success of your project.
24/7 Website Support
You can’t afford for your website to be offline, even for an hour. We continually monitor, respond to and resolve platform issues around the clock, providing digital insurance for your organisation.
Corporate UX Training
We provide tailored corporate UX training packages to help you and your organisation develop internal UX capabilities, laying the foundations for you to become truly customer-centric.
Code Hygiene Audit
Unsure of the quality of your website, or need to know where to improve? We'll review your application & codebase, identify problems & provide you with an actionable project plan.
WCAG Accessibility Audit
To ensure maximum ROI, your website should be accessible to all, regardless of ability. Our WCAG 2.0 audit will provide a report defining your current status and a gap analysis.
Drupal CMS Development
Our Drupal Development Team are technical experts, focused on delivering customised solutions and best practice development, underpinned by our psychology-led UX and HCI team, ensuring a best-of-breed solution for your business.
We build fast, responsive, secure and scalable WordPress websites that are SEO friendly and optimised for exceptional user experiences.
Bespoke Corporate Research Projects designed to uncover the information your business needs to prioritise activities, reduce risk and progress with confidence.
At Sitback we build in-depth knowledge of your needs and your competitive landscape in order to create informed, well-crafted digital solutions. Whether it's a mission-critical website or a business-as-usual marketing platform, our Digital Services and business processes add value at every phase of the project lifecycle.
Government Approved Supplier
We are proud to regularly work with both federal and state-based Government departments and agencies to support them in their digital transformation journey. We are pre-approved suppliers and are experienced in navigating the intricacies of working within Government guidelines and procedures. From website accessibility audits to User Experience Research and Design, from content management systems to custom web apps, we are able to supply services that accommodate Government workflows and deliver positive results.
We are approved for both registered and advanced ICT Supplier to NSW Government under the ICT Services Scheme SCM0020.
As well as New South Wales, we are also registered suppliers for Government procurement services in Australian Capital Territory (ACT), Victoria, Queensland, and the Northern Territories.
“Sitback is a great organisation to work with. They truly understand the customer experience space and can work very well with any business to understand their customer experience expectations.
In an age where the battleground is experience, you will need a great partner such as Sitback to map and create optimal experiences for your customers. The team are very collaborative, professional and nurturing to help you build the skills and understanding into your organisation.”People’s Choice Credit Union
“Sitback is a big part of our User Experience work. Their capabilities and approach to UX research is highly effective, particularly the way they apply organisational psychology to solve business/user problems.”Woolworths
“Working with Sitback has been a joy. The UX team has consistently provided high quality insights and deliverables in a project where Sitback and RSPCA Pet Insurance have worked as a single team. Their strong focus on project management has ensured that each milestone has been achieved on time and without a hitch.”Hollard Financial Services
Let's Talk About Your Project
Whether your users are consumers, companies, partners, citizens or staff, we exist to ensure your organisation provides the best possible online experience, resulting in happy customers and a successful business.
If you want to improve the experience you offer your customers, get in touch today and we’ll show you how our specialist team can help you make the most of your digital investment.