User Experience Research & Design

Our psychologists and HCI experts apply rigorous methodologies to uncover the needs and motivations of your business and end-users, generating actionable insights to redesign your website or application.

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Human-centred design

Usability is now essential if you want to maximise the return on investment (ROI) of your website.

Customer-centric companies who focus on user experience and interface design deliver superior services, improving revenue, customer loyalty, and market share. In fact, a recent study from Forrester Research found that a better UX design could increase conversion rates by 200% – 400%.

Our Experience Design team are UX experts and are passionate about working with you to create exceptional experiences for your users, no matter whether they are consumers, companies, students, citizens or staff.

Our speciality lies in applying an in-depth understanding of scientific research techniques and social and cognitive psychology to make sense of complex business requirements.

While they work best in compliment, our range of Psychology-backed UX services can also be utilised in isolation, depending on your project requirements:

  • Usability Testing
  • User Interviews & Surveys
  • Wireframes & Interactive Prototypes
  • User Personas
  • Customer Journey Mapping
  • Information Architecture (IA)
  • User Interface Design
  • Heuristic Evaluation
  • Content & Technology Audit
  • Gap Analysis
  • Mystery Shopper
  • Service Blueprints

Usability Testing

Why conduct usability testing? We dramatically Improve information architecture, user journeys, and overall layout and design by observing real customers as they interact with your website, app or prototype. This research-based approach to UX design generates actionable insights to optimise your website or application.

African American female working on a laptop while a UX researcher observes and takes notes

See the work