Website support & maintenance services
Reliable, secure, and stress-free support for your website.
So much more than help desk support
Helping your business grow
At Sitback, we give you peace of mind by keeping your website secure, stable, and high-performing. Our team provides clear, actionable guidance on what needs to be done and when, ensuring your site runs smoothly without any guesswork or worry on your part.
Drive growth by maximising your website’s potential
We help you get the most out of your website, driving business growth by improving both customer and internal user experiences. Whether it’s boosting online sales, improving functionality, or aligning with paid search efforts, we ensure your website is performing at its best, supporting your team and helping to deliver business outcomes faster and more efficiently.
Friendly, fun, and client-focused support team
We’re not just here to fix bugs. Our dedicated team is passionate about making your website experience enjoyable. From our clear communication to finding innovative ways to make your site better, we’re committed to being a supportive, friendly partner in your business’s digital journey.
Key website support features
Proactive and reactive website support tailored to your needs
Proactive care for peak performance
Planned activities that ensure your site remains secure and optimised, including installing security patches, updating CMS and plugins, improving page load speeds, and optimising technical SEO.
Rapid response for unexpected issues
Responding to unplanned issues such as bug fixes, feature enhancements, or outages with fast disaster recovery, ensuring your site stays operational and your business uninterrupted.
Trusted by Australia’s leading brands
Flexible plans that grow with your business
No lock-in contracts. No suprise fees.
Managed Services
- Dedicated point of contact.
- Monthly WIP meeting.
- Monthly account report.
- Quarterly hygiene report.
- CMS & plugin updates.
- Security patches.
- Monthly code deployment.
- Service Level Agreement.
- Unlimited tickets.
- Rollover of hours.
- Quarterly UX report.
- 24/7 monitoring.
- 24/7 support.
- Quarterly site health report.
- Optimisation & enhancement pack.
Essentials
- Dedicated point of contact.
- Monthly WIP meeting.
- Monthly account report.
- Quarterly hygiene report.
- CMS & plugin updates.
- Security patches.
- Monthly code deployment.
- Service Level Agreement.
- Unlimited tickets.
- Rollover of hours.
- Quarterly UX report (silver).
- 24/7 monitoring.
- 24/7 support.
- Quarterly site health report.
- Optimisation & enhancement pack (10 hrs p/m).
Enterprise
- Dedicated point of contact.
- Monthly WIP meeting.
- Monthly account report.
- Quarterly hygiene report.
- CMS & plugin updates.
- Security patches.
- Monthly code deployment.
- Service Level Agreement.
- Unlimited tickets.
- Rollover of hours.
- Quarterly UX report (gold).
- 24/7 monitoring.
- 24/7 support.
- Quarterly site health report.
- Optimisation & enhancement pack (10 hrs p/m).
Additional hours can be purchased in incremental blocks of 10 with no limit. Fair play policy applies to rollover of hours.
Custom plans
For clients with multiple websites, higher consumption, or complex requirements, contact us to create a customised plan, tailored to your business.
Satisfaction as standard
Web technology we support
Our premium website support services provide expertise across PHP, .NET, JavaScript, CSS, User Experience and DevOps. We are certified with best-of-breed web hosting and Digital Experience Platform providers to ensure your web stack has enterprise-grade security and the latest and greatest features available.
How it works
Service comparison
Premium service, uncompromising quality
We offer Premium website maintenance and enhancement services, with experienced senior developers, proven management processes, always-on monitoring, and actionable reporting. After over 18 years of supporting the Australian Government and leading financial institutions, we are proud of the capability we offer and confident in our ability to deliver.
One-man band 🙋 |
Sitback 😎 |
Global agency 🌏 |
Off-shore 🏝️ |
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Price | $ | $$ | $$$ | $ |
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Response time | ||||
Communication | ||||
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Wide skill set |
Proven website support & maintenance success stories
Request a personalised website support quote
Interested to learn more about our website support & optimisation service? Fill out the form below, telling us a little bit about the website(s) you need help with, and we’ll get back to you in a flash.
Accessible solutions
Ensure accessibility & WCAG compliance
One in five Australians has a recognised disability. By not keeping your site accessible, you risk cutting off 20% of your potential audience and potentially facing legal repercussions. Our website support team can help you understand your current level of compliance and provide the expertise and training required to achieve WCAG 2.1+ standards.
Special offer
Get a FREE accessibility audit
As a demonstration of our commitment to inclusivity and accessibility, we are offering a free website accessibility audit for any government, education or NFP organisation (.gov, .edu, .org).
Simply get in touch letting us know the address of your website and we’ll take care of the rest!
You’ll receive: a comprehensive report, outlining your current level of compliance to WCAG 2.2 AA standards, as well as areas you should work on to improve the experience you offer your site visitors.
Improving outcomes
Optimising websites for conversion
We know that design is never done and even the highest performing websites can always push for greater results. Sitback has a proven Conversion Rate Optimisation (CRO) program that allows you to design, test, and scale learnings on your website to drive conversions based on data-driven insights. Better still, our CRO service integrates perfectly with our website support plans, ensuring new A/B tests are deployed effectively and benefit from all other optimisations our team make.
Data-backed decisions
Unlock business insights with Data & Analytics
Elevate your digital performance with expertise rooted in experience design. Complement qualitative research with quantitative data so you make the right decisions to help your business grow. The best bit? The reports are delivered monthly or quarterly, helping to inform and prioritise your roadmap of activity through our website support services.