Website support & maintenance services

Reliable, secure, and stress-free support for your website.

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Website support hierarchy of needs: Hygiene provides peace of mind. Proactive support is responsive. Optimisation enables business growth.

So much more than help desk support

Helping your business grow

At Sitback, we give you peace of mind by keeping your website secure, stable, and high-performing. Our team provides clear, actionable guidance on what needs to be done and when, ensuring your site runs smoothly without any guesswork or worry on your part.

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Drive growth by maximising your website’s potential

We help you get the most out of your website, driving business growth by improving both customer and internal user experiences. Whether it’s boosting online sales, improving functionality, or aligning with paid search efforts, we ensure your website is performing at its best, supporting your team and helping to deliver business outcomes faster and more efficiently.

Friendly, fun, and client-focused support team

We’re not just here to fix bugs. Our dedicated team is passionate about making your website experience enjoyable. From our clear communication to finding innovative ways to make your site better, we’re committed to being a supportive, friendly partner in your business’s digital journey.

Key website support features

  • Dedicated single point of contact

    Your Digital Producer will get to know you, your team, and your business’ goals. They oversee every ticket, giving you streamlined access to developers, designers, strategists and more.
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  • Unlimited tickets & strict SLAs

    Track updates, fixes, and enhancements through our real-time ticketing portal with full audit trails.
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  • 24/7 availability

    Ensure uptime with our round-the-clock support, expedited security patching, and proven disaster recovery processes.
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  • Flexible payment models

    Monthly or annual plans with rollover hours ensure maximum value and adaptability. Scale up or down in line with your business requirements, making your budget work harder for you.
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  • Comprehensive reporting

    Gain insights with monthly/quarterly reports covering website performance, traffic, and user experience.
    A woman passing a document over her desk to a man sitting on the other side. A analytics dashboard is displayed on her computer screen.
  • Two men laughing while greeting each other in an office.
  • Two women and a man sitting at a desk and smiling at a computer screen in front of them.
  • A femal and male software developer working on their computers at night.
  • A man and a woman laughing while looking at a computer screen.
  • A woman passing a document over her desk to a man sitting on the other side. A analytics dashboard is displayed on her computer screen.
Man wearing a beanie hat is working at a desk on his computer. There is a woman sat on a window sill in the background, using a laptop.

Proactive and reactive website support tailored to your needs

Proactive care for peak performance

Planned activities that ensure your site remains secure and optimised, including installing security patches, updating CMS and plugins, improving page load speeds, and optimising technical SEO.

Rapid response for unexpected issues

Responding to unplanned issues such as bug fixes, feature enhancements, or outages with fast disaster recovery, ensuring your site stays operational and your business uninterrupted.

Trusted by Australia’s leading brands

Flexible plans that grow with your business

No lock-in contracts. No suprise fees.

Managed Services

Taking care of the fundamentals to provide assurance that all updates & security patches are in place.
  • Dedicated point of contact.
  • Monthly WIP meeting.
  • Monthly account report.
  • Quarterly hygiene report.
  • CMS & plugin updates.
  • Security patches.
  • Monthly code deployment.
  • Service Level Agreement.
  • Unlimited tickets.
  • Rollover of hours.
  • Quarterly UX report.
  • 24/7 monitoring.
  • 24/7 support.
  • Quarterly site health report.
  • Optimisation & enhancement pack.
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Essentials

Best Value
Business-as-usual support to help get things done, no matter what the challenge is you’re facing today.
  • Dedicated point of contact.
  • Monthly WIP meeting.
  • Monthly account report.
  • Quarterly hygiene report.
  • CMS & plugin updates.
  • Security patches.
  • Monthly code deployment.
  • Service Level Agreement.
  • Unlimited tickets.
  • Rollover of hours.
  • Quarterly UX report (silver).
  • 24/7 monitoring.
  • 24/7 support.
  • Quarterly site health report.
  • Optimisation & enhancement pack (10 hrs p/m).
Get a quote

Enterprise

Everything you need to protect, prioritise, and evolve your online solutions.
  • Dedicated point of contact.
  • Monthly WIP meeting.
  • Monthly account report.
  • Quarterly hygiene report.
  • CMS & plugin updates.
  • Security patches.
  • Monthly code deployment.
  • Service Level Agreement.
  • Unlimited tickets.
  • Rollover of hours.
  • Quarterly UX report (gold).
  • 24/7 monitoring.
  • 24/7 support.
  • Quarterly site health report.
  • Optimisation & enhancement pack (10 hrs p/m).
Get a quote

Additional hours can be purchased in incremental blocks of 10 with no limit. Fair play policy applies to rollover of hours.

Custom plans

For clients with multiple websites, higher consumption, or complex requirements, contact us to create a customised plan, tailored to your business.

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Satisfaction as standard

Web technology we support

Our premium website support services provide expertise across PHP, .NET, JavaScript, CSS, User Experience and DevOps. We are certified with best-of-breed web hosting and Digital Experience Platform providers to ensure your web stack has enterprise-grade security and the latest and greatest features available.

How it works

Service comparison

Premium service, uncompromising quality

We offer Premium website maintenance and enhancement services, with experienced senior developers, proven management processes, always-on monitoring, and actionable reporting. After over 18 years of supporting the Australian Government and leading financial institutions, we are proud of the capability we offer and confident in our ability to deliver.

Service comparison
Category One-man band
🙋
Sitback
😎
Global agency
🌏
Off-shore
🏝️
Price $ $$ $$$ $
Code quality ✅ ✅ ❌ ❌
Response time ❌ ✅ ✅ ❌
Communication ✅ ✅ ❌ ❌
Capacity ❌ ✅ ✅ ✅
Wide skill set ❌ ✅ ✅ ❌
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Request a personalised website support quote

Interested to learn more about our website support & optimisation service? Fill out the form below, telling us a little bit about the website(s) you need help with, and we’ll get back to you in a flash.


Accessible solutions

Ensure accessibility & WCAG compliance

One in five Australians has a recognised disability. By not keeping your site accessible, you risk cutting off 20% of your potential audience and potentially facing legal repercussions. Our website support team can help you understand your current level of compliance and provide the expertise and training required to achieve WCAG 2.1+ standards.

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A blind man using a smartphone.

Special offer

Get a FREE accessibility audit

As a demonstration of our commitment to inclusivity and accessibility, we are offering a free website accessibility audit for any government, education or NFP organisation (.gov, .edu, .org).

Simply get in touch letting us know the address of your website and we’ll take care of the rest!

You’ll receive: a comprehensive report, outlining your current level of compliance to WCAG 2.2 AA standards, as well as areas you should work on to improve the experience you offer your site visitors.

Improving outcomes

Optimising websites for conversion

We know that design is never done and even the highest performing websites can always push for greater results. Sitback has a proven Conversion Rate Optimisation (CRO) program that allows you to design, test, and scale learnings on your website to drive conversions based on data-driven insights. Better still, our CRO service integrates perfectly with our website support plans, ensuring new A/B tests are deployed effectively and benefit from all other optimisations our team make.

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Two women discussing analytics

Data-backed decisions

Unlock business insights with Data & Analytics

Elevate your digital performance with expertise rooted in experience design. Complement qualitative research with quantitative data so you make the right decisions to help your business grow. The best bit? The reports are delivered monthly or quarterly, helping to inform and prioritise your roadmap of activity through our website support services.