WEBSITE SUPPORT & OPTIMISATION

Our dedicated website Support & Optimisation Team continually monitor and analyse your website to improve performance and customer experience.

As a modern organisation, your website is your primary marketing channel. When your entire marketing, lead generation and customer engagement platform is digital – you can’t afford for it to be insecure, unstable or unresponsive.

Don’t leave your brand’s reputation to chance. Our website Support & Optimisation Team provide reactive and proactive support and maintenance services for your website or application, giving you the peace of mind that your digital investment is protected.

For over 10 years, our Software Engineers have been looking after our client's websites. Specialising in Content Management Systems like Drupal, WordPress, Umbraco, and Sitecore, our team has extensive experience in supporting digital platforms ranging from the simple to the complex.

Our service delivers a help desk with a single point of contact and a pool of trained Software Engineers and Web DevelopersProject Managers, System Administrators, and User Experience Designers to call upon to manage, maintain and optimise all future website activity.

All issues are tracked through an online ticket management system (TMS) to provide an audit trail of requests, activities and time spent.

The team specialise in the investigation and resolution of bug fixes, site updates, visitor analytics and insights, as well as A/B and user testing, to continually improve your website performance and optimise the user experience.

  • Advanced CMS support for Drupal, WordPress, Umbraco & Sitecore.
  • Dependable support for eCommerce platforms such as Shopify, WooCommerce and BigCommerce.
  • Single point of contact.
  • Issue tracking with a full audit trail.
  • Diverse resource pool covering UX, design and development.
  • Optimisation through visitor insight.
  • Strict service levels.
  • Protect your digital investment.

Web Platforms We Support

Our Support & Optimisation team regularly work with several different web platforms built on PHP and .NET frameworks, as well as entirely custom builds.
Drupal logo
Sitecore logo
WordPress logo
Umbraco logo
Kentico logo
Shopify logo
WooCommerce logo
Magento logo
BigCommerce logo
Drupal Commerce logo
PHP logo
HTML logo
CSS logo
Javascript logo
ASP.NET logo

What's Included In Our Website Support & Optimisation Services?

No matter what size of organisation you are, how many visitors your website attracts, or how many products you sell each month, all of our Support & Optimisation packages come with the same set of fundamental features to ensure a truly first-class service:

Single Point of Contact

When you have a website problem, you need a help desk with a single point of contact who will ensure it gets resolved. That is what our Digital Producers are there for, and we've got someone just for you.

Ticket Tracking

All support issues are managed through a Ticket Management System to provide an audit trail of requests, activities and time spent.

Diverse Skillsets

Our Support & Optimisation team is cross-functional and provides access to a wide resource pool: Producers, UX/UI Designers, Developers, Project Managers, Strategists, and more.

Code Hygiene Audit

All new Support & Optimisation clients undergo a website code hygiene audit to identify security and performance risks that could impact the customer experience, before being migrated in to our best practice development workflow, optimised for continuous integration and continuous delivery (CI/CD).

Digital Roadmap

Led by Organisational Psychologists from our Experience Design team, we run a Design Thinking workshop to identify and prioritise goals, dependencies and activities. We then develop a roadmap of activities to be presented and scheduled for future development.

Reporting

Monthly task reporting ensures visibility and accountability of tickets. Incident reports identify the root cause of issues and counter measures. Performance reports surface the speed, operation and visibility of your website, helping you demonstrate the value within your organisation.

Support & Optimisation Pricing

Flexible Pricing Options To Support Your Website
Startup
For smaller organisations just starting out on their digital journey
From $1665
p/m

Development Pack - 10 hrs p/m

Single Point of Contact

Ticket Management

Roadmap Workshop - Basic

Application Hygiene Pack

Code Migration

Task Reporting - Monthly

Performance Reports - Quarterly

Penetration Test - Annual

Malware Scans - Quarterly

Enterprise
For large organisations with substantial online footprints and demanding requirements
From $9,200
p/m

Development Pack - 40 hrs p/m

Single Point of Contact

Ticket Management

Roadmap Workshop - Advanced

Application Hygiene Pack

Code Migration

Task Reports - Monthly

Performance Reports - Monthly

Penetration Test - Quarterly

Malware Scans - Daily

UX Optimisation Pack

Platform Monitoring

Platform Health Reports - Advanced

Graceful Disconnection (Optional)

SLA - 24/7

Request a Quotation

With varying business requirements and multiple website applications, there is no 'one-size-fits-all' when it comes to supporting today's customer-centric organisations. Instead, we create custom Support & Optimisation packages based on what your organisation needs; the complexity of your digital platform; the speed at which you need issues resolved, and your hunger for new feature development and enhancements.

Tell us more about your needs - contact us to customise your Support & Optimisation service based around your business requirements.

Client Testimonials

Sitback is a Drupal Association Member
Sitback are proud supporters of the Drupal Association

Experienced Drupal Support Services

Here at Sitback, we've been building Drupal sites for over 10 years and are proud supporters of the Drupal Association. Our development team has extensive experience with theming, module development and API integrations.

Our Drupal Support & Optimisation Team monitor, respond to and resolve all Drupal-related platform issues 24 hours a day, 7 days a week, ensuring your business-critical website is available and operating at peak performance. Extensive knowledge of Drupal means we can quickly identify and resolve the root cause of a problem, giving you the peace of mind that your website is protected.

Sitback is a WPEngine Partner

Fast, Reliable & Secure WordPress Support

As an open-source tool, WordPress regularly receives updates from the development community to improve features, functionality and most importantly, security. We combine our WordPress skills with a partnership with WPEngine to provide an optimised hosting environment for your WordPress site that is fast, reliable, and secure. Our Support & Optimisation service sit on top of this rock-solid platform, ensuring your investment is maintained and kept up-to-date while also providing you with a dedicated team to enhance and build new features.

Sitecore Logo

Sitecore Support Personalised For You

Your Sitecore website might be providing highly personalised content to your customers, but what about the support services you receive as a website owner? Our Support & Optimisation team understand how to navigate the complexities of the Sitecore Experience Platform, including multiple decoupled front-end technologies, while providing an enterprise-level service you can depend on. 24/7 Support. User Experience Research & Design. Advanced API integrations. Our Sitecore Support & Optimisation service has it all.

Sitback are a registered Umbraco Partner

Umbraco Support Without The Frustration

As the leading open source .NET Content Management System, Umbraco is a solid choice to support your digital marketing activities. Our .NET developers support Umbraco websites ranging from enterprise-grade financial organisations, to forward thinking Not-For-Profits. Our wealth of know-how enables us to bring our best practice CMS development techniques to your website, ensuring it is secure, up-to-date and performing at its best.

Magento Logo

White Glove Magento Support

Magento is one of the most popular eCommerce platforms available today, and with good reason; it is a powerful and flexible tool with a mature ecosystem of extensions. However, the more complex your Magento store becomes, the more work that is involved in keeping it running smoothly. Whether it's improving your product listing hierarchy, product SEO, dealing with coupons, transactional emails, installing new extensions or integrating with external websites and services via API, our Support & Optimisation team are on hand to look after your online store maximising your opportunity for increasing conversions.

Support onboarding over 3 months

90-Day Onboarding Overview

Find out how easy it is to transition your Website support over to Sitback

Moving your website can seem like a daunting task, but we make it easy!

As part of our initial 90-day onboarding process we handle the entire migration process, from disconnecting from your previous support provider, to auditing the hygiene of your existing codebase, to setting up new code release workflows and a whole load more.

Download our onboarding overview document now to find out how the journey begins. In no time at all, together we'll be crushing bugs, optimising website performance and releasing innovative new features that make your customers love you!

Support & Optimisation Case Studies

From maintaining media websites for Foxtel, to 24/7 ecommerce support for Subaru, our Support & Optimisation team are there when you need them

Your Money Case Study

End-To-End Solution, Support & Optimisation, UX Design, Web Development, WordPress
Your Money Case Study

Subaru Headless Drupal CMS Case Study

Drupal, Support & Optimisation, Web Development
Subaru Headless Drupal CMS Case Study

Subaru Digital Agency Services Case Study

Drupal, End-To-End Solution, Support & Optimisation, UX Design, Web Development
Subaru Digital Agency Services Case Study
Website Support & Optimisation Agency in Sydney

Work with a Website Support & Optimisation Team in Sydney

Local Support, Here When You Need It Most

Make decisions, resolve issues, and deploy new features in the time it takes to grab a coffee - Our team, from Website Support Developers, through to Experience Designers, are under one roof in Sydney, meaning that when you need us, we'll be here - not a continent away.

If you need a team you can truly depend on to support and grow your business, get in touch.

How Secure is Your Website Code?

Unsure around the hygiene of your current or "about to launch" website or application?

All new Sitback clients with an existing website receive a code hygiene audit as part of our onboarding process. This service helps to identify security and performance risks that could leave your website open to attack, limit your ability to scale or simply degrade the experience you offer your customers.

Code displayed on a laptop screen

Let's Talk About Your Project

Whether your users are consumers, companies, partners, citizens or staff, we exist to ensure your organisation provides the best possible online experience, resulting in happy customers and a successful business.

If you want to improve the experience you offer your customers, get in touch today and we’ll show you how our specialist team can help you make the most of your digital investment.

Summary
Website Support & Optimisation
Service Type
Website Support & Optimisation
Provider Name
Sitback Solutions,
39-41 Lower Fort Street,The Rocks,Sydney-2000,
Telephone No.0292472223
Area
Sydney, NSW
Description
Our dedicated Website Support & Optimisation Team protect, maintain, analyse & improve your website for performance & customer experience enhancements.