WEBSITE SUPPORT & OPTIMISATION
Our dedicated website Support & Optimisation Team continually monitor and analyse your website to improve performance and customer experience.
As a modern organisation, your website is your primary marketing channel. When your entire marketing, lead generation and customer engagement platform is digital – you can’t afford for it to be insecure, unstable or unresponsive.
Just like a car, your website needs to be maintained. When things break they need to be fixed. When it gets old, it needs updating. Don’t leave your brand’s reputation to chance. Our website Support & Optimisation Team provide reactive and proactive support and maintenance services for your website or application, giving you the peace of mind that your digital investment is protected.
For over 10 years, our Software Engineers have been looking after our client's websites. Specialising in Content Management Systems like Drupal, WordPress, Umbraco, and Sitecore, our team has extensive experience in supporting digital platforms ranging from the simple to the complex.
Our service delivers a help desk with a single point of contact and a pool of trained Software Engineers and Web Developers, Project Managers, System Administrators, and User Experience Designers to call upon to manage, maintain and optimise all future website activity.
All issues are tracked through an online ticket management system (TMS) to provide an audit trail of requests, activities and time spent.
The team specialise in the investigation and resolution of bug fixes, site updates, visitor analytics and insights, as well as A/B and user testing, to continually improve your website performance and optimise the user experience.
- Advanced CMS support for Drupal, WordPress, Umbraco & Sitecore.
- Dependable support for eCommerce platforms such as Shopify, WooCommerce and BigCommerce.
- Single point of contact.
- Issue tracking with a full audit trail.
- Diverse resource pool covering UX, design and development.
- Optimisation through visitor insight.
- Strict service levels.
- Protect your digital investment.
90-Day Onboarding Overview
Find out how easy it is to transition your Website support over to Sitback
Moving your website can seem like a daunting task, but we make it easy!
As part of our initial 90-day onboarding process we handle the entire migration process, from disconnecting from your previous support provider, to auditing the hygiene of your existing codebase, to setting up new code release workflows and a whole load more.
Download our onboarding overview document now to find out how the journey begins. In no time at all, together we'll be crushing bugs, optimising website performance and releasing innovative new features that make your customers love you!
“What I am extremely happy about is how the UX methodology is now well and truly engrained in the team and how those guiding principles continue to enter each and every build the team undertake.”ANZ
“Working with Sitback has been a joy. The UX team has consistently provided high quality insights and deliverables in a project where Sitback and RSPCA Pet Insurance have worked as a single team. Their strong focus on project management has ensured that each milestone has been achieved on time and without a hitch.”Hollard Financial Services
“The Sitback team are an absolute pleasure to deal with. The level of dedication, professionalism and technical skill that the Support team delivers on a daily basis is second to none. No problem is ever too difficult to solve, despite more than a few hurdles being thrown up in their path, and every challenge is met with a smile, which is the way we like it!”Luna Park Sydney
“Tasracing has used Sitback to support our suite of WordPress sites. We have found them to be extremely prompt to respond to requests, organised and excellent communicators. One of the big benefits is that the company is able to provide personalised support which helps develop a good working relationship between the staff in both companies.”TasRacing
“Sitback is a big part of our User Experience work. Their capabilities and approach to UX research is highly effective, particularly the way they apply organisational psychology to solve business/user problems.”Woolworths
Work with a Website Support & Optimisation Team in Sydney
Local Support, Here When You Need It Most
Make decisions, resolve issues, and deploy new features in the time it takes to grab a coffee - Our team, from Website Support Developers, through to Experience Designers, are under one roof in Sydney, meaning that when you need us, we'll be here - not a continent away.
If you need a team you can truly depend on to support and grow your business, get in touch.
How Secure is Your Website Code?
Unsure around the hygiene of your current or "about to launch" website or application?
All new Sitback clients with an existing website receive a code hygiene audit as part of our onboarding process. This service helps to identify security and performance risks that could leave your website open to attack, limit your ability to scale or simply degrade the experience you offer your customers.
Experienced Drupal Support Services
Here at Sitback, we've been building Drupal sites for over 10 years and are proud supporters of the Drupal Association. Our development team has extensive experience with theming, module development and API integrations.
Our Drupal Support & Optimisation Team monitor, respond to and resolve all Drupal-related platform issues 24 hours a day, 7 days a week, ensuring your business-critical website is available and operating at peak performance. Extensive knowledge of Drupal means we can quickly identify and resolve the root cause of a problem, giving you the peace of mind that your website is protected.
Let's Talk About Your Project
Whether your users are consumers, companies, partners, citizens or staff, we exist to ensure your organisation provides the best possible online experience, resulting in happy customers and a successful business.
If you want to improve the experience you offer your customers, get in touch today and we’ll show you how our specialist team can help you make the most of your digital investment.