Gain deeper customer insights, while increasing on-site engagement and conversions. Save time and stay confident your site is stable, secure and bug-free.


Gain deeper customer insights, while increasing on-site engagement and conversions. Save time and stay confident your site is stable, secure and bug-free.

If a lack of time or resources holds you back from necessary website maintenance or gaining a better understanding of your users, Sitback’s Support & Optimisation service can help.

Make ongoing, manageable improvements to the User Experience and performance of your website. Iteratively increase conversions, customer satisfaction and employee productivity. Gain deeper customer insights to make better business decisions. And all the while, feel confident that your website is stable, secure and bug-free.

Our dependable and flexible website Support & Optimisation service extends the capability of your internal teams, allowing them to focus on what they do best - adding value to your business. We provide reactive and proactive maintenance and enhancement services for your website or application, giving you the peace of mind that your digital investment is protected and constantly improving.

What Will You Achieve?

For Marketers

  • Increase conversions driving top-line growth
  • Maintain brand integrity
  • Release new features & enhancements quickly
  • Integrate systems to gain a single view of the customer
  • Deliver incremental improvements with a reliable cadence
  • Capture continuous learning & insight for the best ROI on UX
  • Improve your customer experience for the smoothest process possible
  • Upskill team members in UX & SEO best practices

For IT Teams

  • Ensure stability & security
  • Organise & prioritise goals with a digital roadmap
  • Integrate siloed systems to improve data integrity
  • Reduce Marketing’s dependence on IT
  • Ensure accessibility & WCAG compliance
  • Scale with business demand & enable innovation
  • Improve workforce efficiency & productivity through optimised website admin tools

Key Benefits Of Website Support & Optimisation

Single point of contact
No lock-in contracts
Rollover unused hours
Insightful reporting
Roadmap workshop
24/7 & strict SLAs
Monthly planning
Flexible skillsets
Code hygiene audit
WCAG compliance

Flexible Plans To Suit Your Needs

Receive two months free on all annual agreements!

Managed Service
For peace of mind that all updates & security releases are in place

Included hours - Up to 8

Dedicated account manager

Ticket tracking system

Quarterly platform report

24/7 platform monitoring

24/7 platform support


Flexible payment terms

No lock in contracts

Rollover of hours

Quarterly performance optimisation report - Add on

Quarterly roadmap workshop - Add on

Penetration tests - Add on

Malware scans - Add on

Flexible 'business as usual' support to help get things done

Included hours - 20

Dedicated account manager

Ticket tracking system

Quarterly platform report - Add on

24/7 platform monitoring - Add on

24/7 platform support - Add on


Flexible payment terms

No lock in contracts

Rollover of hours

Quarterly performance optimisation report - Add on

Quarterly roadmap workshop - Add on

Penetration tests - Add on

Malware scans - Add on

Which Plan Is Right For Me?

After 15+ years of partnering with a range of organisations, we've created three Support & Optimisation plans that act as starting points suitable for most organisations. They can be adapted to any set of requirements and price points but two things remain constant - you always have access to our full range of skill sets across strategy, UX and development, and we are dedicated to delivering an exceptional experience to your team and your customers.

Pro Plan

Your website is a mission-critical asset with multiple stakeholders across your organisation. Security and updates cannot be compromised. You are constantly looking for ways to improve the user experience across the website and insist that all decisions are informed by real data before being battle-tested and then improved some more.

The Pro package provides everything you need to plan, prioritise, enhance and evolve your online solutions.

You work in a busy department where the goalposts are always moving. When you pivot, you need to do so quickly and effectively. No two days are the same and there is always something to be done to the website; sometimes it's content updates; sometimes it's A/B testing.

The Flex package provides 'business as usual' support to help get things done, no matter what the challenge is you're facing today.

It's vital that your website is online all day, every day. You need to ensure that security is taken care of and core CMS updates are in place. You don't have plans to add features or functionality to the website, but it's good to know our team is there when you need us in case plans change.

The Managed Service package takes care of the fundamentals to give you peace of mind that all updates & security releases are in place.

Web Platforms We Support

No matter what technology your website is built on, our Support & Optimisation team have you covered. We are experienced with multiple platforms as well as entirely custom builds utilising PHP, .NET, Javascript, HTML, CSS and a range of front end frameworks.

In addition to the core Content Management Systems of Drupal, WordPress, Sitecore, Umbraco and Kentico, we also support a range of eCommerce platforms including Shopify, Drupal Commerce, WooCommerce, Magento and Big Commerce. Speak to an advisor today to find out if your website is supported.

Request Pricing Information

With varying business requirements and multiple website applications, we realise there is often no 'one-size-fits-all' when it comes to supporting today's customer-centric organisations. Request pricing today and we will create a custom proposal based on your needs.

Alternatively, you can use this form to send us an enquiry and one of our expert advisors will be in touch to discuss your requirements.

Remember - All annual plans come with 2 months free!

Trusted By Australia's Leading Brands

Hollard Commercial Insurance
People's Choice Credit Union
Sydney's Luna Park
Lifeline Australia
NSW Treasury

Client Testimonials

Support & Optimisation Case Studies

From maintaining multiple media websites for Foxtel, to 24/7 eCommerce support for Subaru, our Support & Optimisation team are there when you need them.


Southern Cross Travel Insurance

Find out how Sitback helped SCTI achieve an uplift of 9.3% in their online sales through UX design enhancements and improved 3rd party integrations.

Tags: Support & Optimisation, Web Dev, UX.


Australasian Health Facility Guidelines

Building and maintaining a sustainable, user-friendly government website solution to act as the place for publication and sharing of health facility information.

Tags: Support & Optimisation, Web Dev, UX.


Foxtel Multisite Normalisation

Find out how our Support & Optimisation team reduced the overall deployment time to update Foxtel’s 17 WordPress websites by an estimated 96%.

Tags: Support & Optimisation, WordPress.

Our Specialised Expertise Is Your Competitive Advantage

There are countless platforms available to develop a website with and each has its benefits and limitations. Over 15+ years of experience in UX and web development, we have selected a number of proven Content Management Systems across the most common development languages to offer you the best service possible. By focussing our efforts on these platforms, we are able to offer you deep expertise built on a proven track record of successful solutions.

Sitback is a Drupal Association Member
Sitback are proud supporters of the Drupal Association

Experienced Drupal Support Services

Here at Sitback, we've been building Drupal sites for over 10 years and are proud supporters of the Drupal Association. Our development team has extensive experience with theming, module development and API integrations.

Our Drupal Support & Optimisation Team monitor, respond to and resolve all Drupal-related platform issues 24 hours a day, 7 days a week, ensuring your business-critical website is available and operating at peak performance. Extensive knowledge of Drupal means we can quickly identify and resolve the root cause of a problem, giving you the peace of mind that your website is protected.

Sitback is a WPEngine Partner

Fast, Reliable & Secure WordPress Support

As an open-source tool, WordPress regularly receives updates from the development community to improve features, functionality and most importantly, security. We combine our WordPress skills with a partnership with WPEngine to provide an optimised hosting environment for your WordPress site that is fast, reliable, and secure. Our Support & Optimisation service sit on top of this rock-solid platform, ensuring your investment is maintained and kept up-to-date while also providing you with a dedicated team to enhance and build new features.

Sitecore Logo

Sitecore Support Personalised For You

Your Sitecore website might be providing highly personalised content to your customers, but what about the support services you receive as a website owner? Our Support & Optimisation team understand how to navigate the complexities of the Sitecore Experience Platform, including multiple decoupled front-end technologies, while providing an enterprise-level service you can depend on. 24/7 Support. User Experience Research & Design. Advanced API integrations. Our Sitecore Support & Optimisation service has it all.

Sitback are a registered Umbraco Partner

Umbraco Support Without The Frustration

As the leading open source .NET Content Management System, Umbraco is a solid choice to support your digital marketing activities. Our .NET developers support Umbraco websites ranging from enterprise-grade financial organisations, to forward thinking Not-For-Profits. Our wealth of know-how enables us to bring our best practice CMS development techniques to your website, ensuring it is secure, up-to-date and performing at its best.

Magento Logo

White Glove Magento Support

Magento is one of the most popular eCommerce platforms available today, and with good reason; it is a powerful and flexible tool with a mature ecosystem of extensions. However, the more complex your Magento store becomes, the more work that is involved in keeping it running smoothly. Whether it's improving your product listing hierarchy, product SEO, dealing with coupons, transactional emails, installing new extensions or integrating with external websites and services via API, our Support & Optimisation team are on hand to look after your online store maximising your opportunity for increasing conversions.

Website Support & Optimisation Agency in Sydney

Work with a Website Support & Optimisation Team in Sydney

Local Support, Here When You Need It Most

Make decisions, resolve issues, and deploy new features in the time it takes to grab a coffee. Our team, from Website Support Developers, through to Experience Designers, are under one roof in Sydney, meaning that when you need us, we'll be here - not a continent away.

If you need a team you can truly depend on to support and grow your business, get in touch.

Let's Talk About Your Project

Whether your users are consumers, companies, partners, citizens or staff, we exist to ensure your organisation provides the best possible online experience, resulting in happy customers and a successful business.

If you want to improve the experience you offer your customers, get in touch today and we’ll show you how our specialist team can help you make the most of your digital investment.

Website Support & Optimisation
Service Type
Website Support & Optimisation
Provider Name
Sitback Solutions,
39-41 Lower Fort Street,The Rocks,Sydney-2000,
Telephone No.0292472223
Sydney, NSW
Gain deeper customer insights, while increasing on-site engagement and conversions. Save time and stay confident your site is stable, secure and bug-free.