Sitback is ISO 27001 certified! Here’s what that means for you

Why we went for ISO 27001 certification

At Sitback, trust is everything. Our clients rely on us to build, maintain and optimise some of the most mission-critical websites in Australia. With that responsibility comes the need for rigorous and proactive information security.

We’ve long supported clients in sectors where compliance is more than a best practice – it’s a requirement. From Gateway Bank to the NSW Government, to the Institute of Public Accountants, security standards are tightening, and expectations are rising. Becoming ISO 27001 certified was a natural next step.

But for us, this wasn’t about ticking boxes. It was about ensuring that as we grow, our systems, people and processes continue to reflect the key principles we believe in: excellence, innovation, sustainability, and a strong focus on the client.

This certification adds another string to our bow, alongside our status as a certified B Corporation and recognition as a Great Place To Work. It’s a reflection of the standards we hold ourselves to, and the trust we work hard to earn.

What is ISO 27001?

ISO/IEC 27001 is the world’s leading standard for information security management systems (ISMS). It defines how to identify, manage and reduce risks to sensitive information through policies, procedures, controls and continuous improvement.

Being ISO 27001 certified means that our internal systems, our delivery processes, and our infrastructure are independently audited and verified against this global benchmark.

In practical terms: it gives our clients greater peace of mind and one less thing to worry about in procurement or risk reviews.

What the process involved

Getting here didn’t happen overnight. Over several months, we rolled up our sleeves and did the work – from board-level scope planning to technical control implementation, documentation, and audit readiness.

And we couldn’t have done it alone. Our sincere thanks go to the teams at TechEnvy and ISO365 for their expert support throughout the process.

• TechEnvy helped us implement centralised device and user management, endpoint protection, encryption, and zero-touch deployment, laying the technical foundation for secure, remote-ready operations. They also helped us establish 24/7 monitoring to support our globally distributed engineering team.
• ISO365 worked closely with us to define a scoped ISMS that aligned with how we work across countries. They helped tailor our risk registers, compliance documentation, and security policies, embedding everything into tools we already use, like Microsoft 365 and SharePoint. Their support made the audit smooth and meaningful, not just passable.

Some of the improvements we made include:

• Cloud-native device and access control, backed by secure, zero-touch deployment.
• 24/7 security monitoring, ensuring visibility and fast response across teams and time zones.
• Audit-ready documentation, with mapped controls and registers accessible via SharePoint.
• Integrated processes, using Microsoft 365, Intune, and Jira to embed ISMS into daily workflows.
• Organisation-wide awareness, with simple, risk-based training sessions for the whole team.

Much of this built upon what we already had in place, like our cloud-first infrastructure, mature development pipelines, and a culture of responsiveness and accountability. As ISO365 noted, “With Matt Stanley (Head of Operations) driving the technology vision and execution, Sitback had the kind of hands-on leadership that’s essential for ISO 27001. Their culture made adoption smooth.”

What this means for our clients

Whether you’re a digital leader in government, a security-conscious financial services firm, or a not-for-profit with sensitive stakeholder data, you can now engage with Sitback knowing that:

• Data protection is built into everything we do.
• Our operations meet global best practices for risk and compliance.
• You’ll spend less time on due diligence and onboarding.
• We’re audit-ready, with traceable workflows and change management.
• Security isn’t a one-off. It’s part of our DNA.

It also integrates seamlessly with our Website Support & Optimisation service, where we provide continuous monitoring, secure deployment pipelines (CI/CD), and ticket-based audit trails through Jira, all aligned with ISO 27001 controls.

Looking ahead

This certification isn’t an endpoint. It’s part of an ongoing commitment to improvement.

As we continue supporting digital transformation projects across government, education, finance and healthcare, we’ll keep investing in governance, security, and resilience. It’s what our clients expect, and what we expect of ourselves.

Whether you’re working through your own compliance requirements or just want the confidence that your digital partner has done the hard yards, we’re ready to help!

Want to know more?

Visit our ISO 27001 page to see how our secure-by-design approach supports your business goals, or get in touch to chat about your next project.