PURPOSE
Putting people at the centre of everything we do
Our Mission
"We exist to create and inspire exceptional experiences for our clients, their customers and our people."
We're all about exceptional experiences. For our clients, we build relationships on trust and respect, lighten the load along the way, and deliver the best possible outcome for both the individual and their organisation.
For the people that use the solutions we design and build, we understand what makes them tick, what they need to achieve, and then ensure they can do it quickly and effectively so they can get on with their lives.
For our team, we want them to feel inspired, supported, respected and challenged - and to look back on their careers and warmly conclude that this was the best job they ever had.
Our Vision
To enable a world of effortless connection, meaningful engagement and positive social change by creating people-centric solutions that are respectful of our environment.
Action without direction leads to frustration.
Our strategic vision gives focus to our actions on a daily basis and helps our whole team collaborate to achieve something amazing. And that something is a future where companies interact with their customers through services that are accessible to all, enjoyable to use, and do no harm to society or the environment.
We want to make things better, by making better things.
Our Values
Our core values guide our decision making every day & reflect the type of people, and organisation, we choose to be
Focus on the needs of the client
We form strong relationships by listening, asking for feedback, and responding promptly.
We build in-depth knowledge of our clients, their needs and their competitive landscape in order to provide well-informed, tailored solutions.
We are always proactive, continually analysing client's environments to improve performance and help them grow.
We recognise the need to add value to every client we work with, no matter the size of business or scope of the project.
Strive for excellence in your work
We employ a specialised team to ensure the highest quality of delivery.
We take the utmost pride in our work and constantly push ourselves to improve.
Our efforts are focused on delighting our clients by delivering within scope, timeframes and budget.
We maintain consistency of delivery through defined engagement models and clear operations and systems.
We go the extra mile to exceed expectations.
Support each other
We motivate each other through collaboration and working as a team, considering the needs of others.
We openly communicate with our team members and clients to encourage participation and effective outcomes.
We always act with integrity and having strong moral principles to maintain our cohesive team environment.
We show mutual respect by recognising everyone's contributions and unique skills sets.
Nurture growth & personal development
We strive to reach our full potential by actively participating in training and mentoring.
We are relentlessly curious, asking questions and seeking new learning opportunities.
We challenge ourselves every day, making positive and worthwhile contributions at every opportunity.
Think outside the box
We re-conceptualise issues to discover practical solutions to hard problems.
We challenge assumptions when warranted and suggest better approaches.
We identify opportunities to improve and make positive changes on a regular basis.
We are always looking to minimise complexity, streamlining and simplifying where we can.
Leave the world in a better state than we found it
We actively consider the environment and wider society in the choices we make as a business and individuals.
We constantly search for opportunities to better utilise technology to reduce our waste and carbon footprint.
We leverage our opportunity as industry leaders to influence others and encourage them to make more environmentally sound decisions.
Celebrate the power of connection
We believe diversity gives us strength, inclusivity enriches our lives, and happiness comes from being socially connected.
We are committed to work/life balance, where possible providing flexibility and supporting individual needs.
We nurture a culture that promotes health and wellbeing of body and mind.
We value the contribution made by our people and maintain strong connections with our alumni.
We contribute to our community through education and participation to ensure a lasting impact.
For Purpose
We are committed to at least 20% of our work being "for purpose". That means going beyond just "not for profit" and partnering with organisations that are working to do good for our fellow humans, communities and the environment.
We believe that our Human-Centred Design approach, matched with a mastery of the latest technology, have the ability to transform services and processes in the "for purpose" space. Recently we've had the pleasure of working with Lifeline Australia, Black Dog Institute, ReachOut, Driver Reviver, Anglicare SA, Accessible Arts and many other organisations working to improve our world.
Giving Back
As a team, we are always on the lookout for ways to give back to our communities. Recent support has included grassroots initiatives like Red Cross Bushfire appeal, WIRES, Peggy's Promise, The Bat Sanctuary and Starlight. Our founder is also on the Board of CNS Precision Assembly, providing guidance and advice in digital strategy.
Learn more about Sitback's culture
Find out what it's like to work with Sitback, what makes us tick, and meet some of the team.
