“I really value the responsiveness of the digital producer, support team and everyone involved. Whenever I’ve encountered an issue or had a question, they’ve been quick to respond and provide clear, helpful solutions. Overall, the support has been reliable and has made my experience with your service much smoother.”

+ Product Manager, NSW Department of Education.

“Sitback have done an incredible job of picking up our legacy web applications and, firstly, getting across them and, secondly, providing excellent support to evolve them. So impressed by the work and how they do it.”

+ Digital Platform Manager, Médecins Sans Frontières.

“The whole approach and solution has been so good, and even when I was coming back with heaps of changes and additions you and the team were able to accommodate, and knew exactly what we were trying to achieve.
Haven’t really experienced this level of above and beyond service from a partner before, so thank you!”

+ Marketing Automation & Retention Manager, Journey Beyond.

“The Sitback team are an absolute pleasure to deal with. The level of dedication, professionalism and technical skill that the Support team delivers on a daily basis is second to none. No problem is ever too difficult to solve, despite more than a few hurdles being thrown up in their path, and every challenge is met with a smile, which is the way we like it!”

+ Head of Marketing, Luna Park Sydney.

“I just wanted to say again how awesome the team at Sitback are – I’m not sure if you know how grateful we all are about how responsive you are. The support team is even more responsive than your websites (and your websites are excellent).”

+ Digital Project Manager, Southern Cross Travel Insurance.

“I ventured out to find experts in UX, platform development, and optimisation and found all this plus a team of people who are supportive, flexible and fun to work with. I can’t thank you enough for all your great work.”

+ Digital Marketing Analyst, SCIA.

“The Sitback team has been an absolute goldmine of awesomeness. I’m forever grateful that you’ve been able to say ‘yes’ to majority of my requests… Thank you so much for your support and guidance and laughs – gotta love a digital agency with a human layer 😊”

+ Head of Marketing and Communications, MAIA Financial.

We take ownership of your website codebase and access all necessary tools. We then perform initial hygiene checks to ensure everything is running smoothly, and update as needed.

Using our secure ticketing platform you can import a backlog of items to be worked on, or raise unlimited new issues as they arise. Spotted a bug? Create a ticket. Need a minor enhancement for a new campaign? Create a ticket.

At the start of each month, you review any open tickets together with your dedicated digital producer, planning and prioritising future work based on your business requirements, the severity of the open tickets, and your level of SLA.

Our team perform all required investigation and estimation before fixing bugs or adding new features. All work follows a strict Release Management process, including Quality Assurance steps and Regression Testing where required, before being deployed to your live website.

Learn from regular reports providing insight into website performance and opportunities to improve, then use these to help plan future work. Choose from platform hygiene reports, Accessibility appraisals, SEO and content hygiene audits or even an entirely bespoke business dashboard, backed with insights supplemented through artificial intelligence.