We employ a specialist team whose experience, combined with our Engagement Methodology™, ensures we deliver outstanding customer experiences.
The Engagement Methodology™ is our recommended phased approach to Digital Project Delivery to ensure that the optimal and most effective route is taken, enabling quicker delivery and faster speed to market.
- A senior project manager is assigned to every project who ensures that there is open communication and project governance both internally and externally
- The project timeline is created and agreed at the outset of the project
- Daily stand-ups are implemented for the internal project team
- Weekly WIPs occur between Sitback and you and your project team
- A central communication tool is used to ensure that everyone involved in the project is kept in the loop
- Specialist team ensures high quality
- Defined engagement models
- Proven Digital Delivery Methodology (DDM)
- Open communication and timely reporting
- Trusted advisors – taking project ownership
“What I am extremely happy about is how the UX methodology is now well and truly engrained in the team and how those guiding principles continue to enter each and every build the team undertake.”ANZ
“Tasracing has used Sitback to support our suite of WordPress sites. We have found them to be extremely prompt to respond to requests, organised and excellent communicators. One of the big benefits is that the company is able to provide personalised support which helps develop a good working relationship between the staff in both companies.”TasRacing
Sitback are great partners to have especially during these troubled times. I really appreciate the support you guys have provided to us and continue to do so. Thank you!People’s Choice Credit Union
“Sitback is a great organisation to work with. They truly understand the customer experience space and can work very well with any business to understand their customer experience expectations.
In an age where the battleground is experience, you will need a great partner such as Sitback to map and create optimal experiences for your customers. The team are very collaborative, professional and nurturing to help you build the skills and understanding into your organisation.”People’s Choice Credit Union
“Sitback are by far the most professional and driven developers I’ve worked with. We have had a highly collaborative approach to our website development, with Sitback expertly guiding us through the necessary decisions and making it clear at all stages what the time and cost implications would be.”Southern Cross Travel Insurance
Let's Talk About Your Project
Whether your users are consumers, companies, partners, citizens or staff, we exist to ensure your organisation provides the best possible online experience, resulting in happy customers and a successful business.
If you want to improve the experience you offer your customers, get in touch today and we’ll show you how our specialist team can help you make the most of your digital investment.