USER EXPERIENCE RESEARCH & DESIGN

Our psychologists and HCI experts apply rigorous methodologies to uncover the needs and motivations of your business and end-users, generating actionable insights to redesign your website or application.

Usability is now essential if you want to maximise the return on investment (ROI) of your website. Customer-centric companies who focus on user experience and interface design deliver superior services, improving revenue, customer loyalty, and market share. In fact, a recent study from Forrester Research found that a better UX design could increase conversion rates by 200% - 400%.

Our Experience Design team are UX experts and are passionate about working with you to create exceptional experiences for your users, no matter whether they are consumers, companies, students, citizens or staff.

Our speciality lies in applying an in-depth understanding of scientific research techniques and social and cognitive psychology to make sense of complex business requirements.

  • UX Research & Design
  • Usability Testing
  • Psychologists & HCI experts
  • Simplifying complex business problems
  • Designing exceptional user experiences
  • Fulfilling customer needs

Let's talk about your project!

Service Overview

While they work best in compliment, our range of Psychology-backed UX services can also be utilised in isolation, depending on your project requirements

Usability Testing
User Interviews & Surveys
Wireframes & Interactive Prototypes
User Personas
Customer Journey Mapping
Information Architecture (IA)
User Interface Design
Heuristic Evaluation
Documentation Review
Stakeholder Workshops
Content & Technology Audit
Gap Analysis
Mystery Shopper
Service Blueprints
Conversational Voice Experiences

Usability Testing

Why conduct usability testing? We dramatically Improve information architecture, user journeys, and overall layout and design by observing real customers as they interact with your website, app or prototype. This research-based approach to UX design generates actionable insights to optimise your website or application.

side view of person using a computer mouse

Voice Experience Design

Voice interfaces have now reached critical mass, moving VX into the mainstream. This unlocks tremendous potential for brands ready to engage with their customers through conversational voice experiences. Our Experience Design team are experts in designing user experiences across devices, including voice-first and screen-first. We can help you design and build voice apps for Amazon Alexa, Google Assisstant and Apple's Siri, that provide innovative functionality while feeling completely natural to interact with.

Amazon Echo Dot device viewed from above

Client Testimonials

Take a look at some of our recent projects

Your Money Case Study

End-To-End Solution, Support & Optimisation, UX Design, Web Development, WordPress
Your Money Case Study

Woolworths Case Study

End-To-End Solution, UX Design, Web Development
Woolworths Case Study

William Hill Case Study

CX Strategy
William Hill Case Study

Subaru Digital Agency Services Case Study

Drupal, End-To-End Solution, Support & Optimisation, UX Design, Web Development
Subaru Digital Agency Services Case Study

Let's Talk About Your Project

Whether your customers are consumers, companies, students, citizens or staff, we exist to ensure your organisation provides the best possible experience, resulting in happy customers and a successful business.

If you want to improve the experience you offer, get in touch today and we’ll show you how our specialist team can help you make the most of your digital investment.

Summary
User Experience Research & Design
Service Type
User Experience Research & Design
Provider Name
Sitback Solutions,
39-41 Lower Fort Street,The Rocks,Sydney-2000,
Telephone No.0292472223
Area
Sydney, NSW
Description
As a User Experience Agency in Sydney, Sitback will improve your Customer Experience and help you to achieve key business objectives using UX Research & Design methodologies from Registered Psychologists & HCI experts.