USER EXPERIENCE RESEARCH & DESIGN
Our psychologists and HCI experts apply rigorous methodologies to uncover the needs and motivations of your business and end-users, generating actionable insights to redesign your website or application.
Usability is now essential if you want to maximise the return on investment (ROI) of your website. Customer-centric companies who focus on user experience and interface design deliver superior services, improving revenue, customer loyalty, and market share. In fact, a recent study from Forrester Research found that a better UX design could increase conversion rates by 200% - 400%.
Our Experience Design team are UX experts and are passionate about working with you to create exceptional experiences for your users, no matter whether they are consumers, companies, students, citizens or staff.
Our speciality lies in applying an in-depth understanding of scientific research techniques and social and cognitive psychology to make sense of complex business requirements.
- UX Research & Design
- Usability Testing
- Psychologists & HCI experts
- Simplifying complex business problems
- Designing exceptional user experiences
- Fulfilling customer needs
Let's talk about your project!
While they work best in compliment, our range of Psychology-backed UX services can also be utilised in isolation, depending on your project requirements
Why conduct usability testing? We dramatically Improve information architecture, user journeys, and overall layout and design by observing real customers as they interact with your website, app or prototype. This research-based approach to UX design generates actionable insights to optimise your website or application.
Voice Experience Design
Voice interfaces have now reached critical mass, moving VX into the mainstream. This unlocks tremendous potential for brands ready to engage with their customers through conversational voice experiences. Our Experience Design team are experts in designing user experiences across devices, including voice-first and screen-first. We can help you design and build voice apps for Amazon Alexa, Google Assisstant and Apple's Siri, that provide innovative functionality while feeling completely natural to interact with.
“Thank you for your hard work and thought leadership in the UX space. Its turned out better than we could have expected.”ANZ Wealth
“There has been a few instances where our platforms have needed urgent attention after hours (even over the Christmas break!) and our 24/7 team are always there to fix any issues. The team also put together detailed incident reports so we can minimise future risk and put effective counter measures in place if required.”Subaru Australia
“We made the decision to go with Sitback knowing we had very challenging requirements: a long list of features, very demanding timeline and high quality expectations. We needed a safe pair of hands and that’s what we got.”Your Money
“The Support Team do an amazing job of maintaining and enhancing our suite of Drupal sites. Their service is full of pleasant surprises, from their lightning-quick reactions when something breaks, to their unwavering determination to deliver a solution.”Luna Park Sydney
“Sitback are by far the most professional and driven developers I’ve worked with. We have had a highly collaborative approach to our website development, with Sitback expertly guiding us through the necessary decisions and making it clear at all stages what the time and cost implications would be.”Southern Cross Travel Insurance
Let's Talk About Your Project
Whether your customers are consumers, companies, students, citizens or staff, we exist to ensure your organisation provides the best possible experience, resulting in happy customers and a successful business.
If you want to improve the experience you offer, get in touch today and we’ll show you how our specialist team can help you make the most of your digital investment.