USER EXPERIENCE RESEARCH & DESIGN
Our psychologists and HCI experts apply rigorous methodologies to uncover the needs and motivations of your business and end-users, generating actionable insights to redesign your website or application.
Usability is now essential if you want to maximise the return on investment (ROI) of your website. Customer-centric companies who focus on user experience and interface design deliver superior services, improving revenue, customer loyalty, and market share. In fact, a recent study from Forrester Research found that a better UX design could increase conversion rates by 200% - 400%.
Our Experience Design team are UX experts and are passionate about working with you to create exceptional experiences for your users, no matter whether they are consumers, companies, students, citizens or staff.
Our speciality lies in applying an in-depth understanding of scientific research techniques and social and cognitive psychology to make sense of complex business requirements.
- UX Research & Design
- Usability Testing
- Psychologists & HCI experts
- Simplifying complex business problems
- Designing exceptional user experiences
- Fulfilling customer needs
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While they work best in compliment, our range of Psychology-backed UX services can also be utilised in isolation, depending on your project requirements
Why conduct usability testing? We dramatically Improve information architecture, user journeys, and overall layout and design by observing real customers as they interact with your website, app or prototype. This research-based approach to UX design generates actionable insights to optimise your website or application.
Voice Experience Design
Voice interfaces have now reached critical mass, moving VX into the mainstream. This unlocks tremendous potential for brands ready to engage with their customers through conversational voice experiences. Our Experience Design team are experts in designing user experiences across devices, including voice-first and screen-first. We can help you design and build voice apps for Amazon Alexa, Google Assisstant and Apple's Siri, that provide innovative functionality while feeling completely natural to interact with.
“The Support Team do an amazing job of maintaining and enhancing our suite of Drupal sites. Their service is full of pleasant surprises, from their lightning-quick reactions when something breaks, to their unwavering determination to deliver a solution.”Luna Park Sydney
“Dear Sitback Team, I have no words to express the efforts and dedication you guys have demonstrated to produce a fantastic result in merely 5 weeks. This was one of the most time-challenged projects I have ever managed in my life, but you guys have made this journey really comfortable for me and indeed for Northcott. I would like to thank all of you for your patience and fantastic support in this project.”Northcott
“Working with Sitback has been a joy. The UX team has consistently provided high quality insights and deliverables in a project where Sitback and RSPCA Pet Insurance have worked as a single team. Their strong focus on project management has ensured that each milestone has been achieved on time and without a hitch.”Hollard Financial Services
“Sitback worked hard to understand our business needs to enable our digital transformation journey across UX, development, project management and support. A strong, customer focussed, delivery model which ensures that the stakeholder expectations are met.”TasRacing
“Thanks to all of you for doing such an amazing job! You’ve all worked so hard, and with such a positive attitude – I couldn’t be happier with the output. We now have a really strong foundation to move forward with both strategically, and day-to-day through our product delivery.”William Hill
Let's Talk About Your Project
Whether your customers are consumers, companies, students, citizens or staff, we exist to ensure your organisation provides the best possible experience, resulting in happy customers and a successful business.
If you want to improve the experience you offer, get in touch today and we’ll show you how our specialist team can help you make the most of your digital investment.