We Believe Everyone Deserves Exceptional Experiences
Put simply, we help organisations produce more compelling products and services for their current and prospective customers, resulting in exceptional experiences for everyone.
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Putting people at the centre of everything we do
We provide Experience Design & UX Consultancy from registered Psychologists and HCI experts, custom Software Development and dedicated Support & Optimisation services to customer-focused organisations across Australia.
Whether your customers are consumers, companies, students, citizens or staff, we exist to ensure your organisation offers the best possible experience, designed around the needs of your customers, resulting in increased satisfaction and business success.
User Experience Research & Design
Our psychologists and HCI experts apply rigorous methodologies to uncover the needs and motivations of your business and end-users, generating actionable insights to redesign your website or application.
We believe technical excellence leads to a quality customer experience - as such we build high performance, resilient systems to help you succeed with your digital strategy.
Website Support & Optimisation
Our dedicated website Support & Optimisation Team continually monitor and analyse your website to improve performance and customer experience.
Corporate UX Training
If your company knows how important delivering great customer experiences is but isn’t completely sure how best to optimise the digital customer experience then our training gives practical advice on where to focus and invest.
“Sitback is a big part of our User Experience work. Their capabilities and approach to UX research is highly effective, particularly the way they apply organisational psychology to solve business/user problems.”Woolworths
“The Sitback team are an absolute pleasure to deal with. The level of dedication, professionalism and technical skill that the Support team delivers on a daily basis is second to none. No problem is ever too difficult to solve, despite more than a few hurdles being thrown up in their path, and every challenge is met with a smile, which is the way we like it!”Luna Park Sydney
“Sitback’s UX 101 training was an excellent session for our digital team. UX as a term can be quite confusing and seen more like a job role than a process. The team found it really insightful to learn more practical tips to understand users and are looking at ways to include it in upcoming projects.”Cancer Council NSW
World-Class Web Development
For over 10 years we've been building highly customised websites for some of Australia's leading customer-focused organisations. As Certified Acquia Developers, AWS Technology Partners, and proud supporters of the Drupal Association, our Software Engineers have extensive experience with theming, module development and 3rd party API integrations across multiple Content Management Systems including Drupal and WordPress. If you can imagine it, we can build it!
Favouring deep understanding over superficial knowledge, and with a rigour that only a technological and scientific heritage can provide, our Experience Design Team, made up of Registered Psychologists and Human-Computer Interaction Experts, are redefining what is expected of a UX Agency, for both our clients and our employees.