We Believe Everyone Deserves Exceptional Experiences
Put simply, we help organisations produce more compelling products and services for their current and prospective customers, resulting in exceptional experiences for everyone.
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Putting people at the centre of everything we do
We provide Experience Design & UX Consultancy from registered Psychologists and HCI experts, custom Software Development and dedicated Support & Optimisation services to customer-focused organisations across Australia.
Whether your customers are consumers, companies, students, citizens or staff, we exist to ensure your organisation offers the best possible experience, designed around the needs of your customers, resulting in increased satisfaction and business success.
User Experience Research & Design
Our psychologists and HCI experts apply rigorous methodologies to uncover the needs and motivations of your business and end-users, generating actionable insights to redesign your website or application.
We believe technical excellence leads to a quality customer experience - as such we build high performance, resilient systems to help you succeed with your digital strategy.
Website Support & Optimisation
Our dedicated website Support & Optimisation Team continually monitor and analyse your website to improve performance and customer experience.
Corporate UX Training
If your company knows how important delivering great customer experiences is but isn’t completely sure how best to optimise the digital customer experience then our training gives practical advice on where to focus and invest.
“Sitback worked hard to understand our business needs to enable our digital transformation journey across UX, development, project management and support. A strong, customer focussed, delivery model which ensures that the stakeholder expectations are met.”TasRacing
“There has been a few instances where our platforms have needed urgent attention after hours (even over the Christmas break!) and our 24/7 team are always there to fix any issues. The team also put together detailed incident reports so we can minimise future risk and put effective counter measures in place if required.”Subaru Australia
“Sitback’s “Code Hygiene Audit” investigation gave us the peace of mind we needed before launching our Drupal eCommerce site. The team was clear, concise, reliable and very professional to work with.”Being Human
World-Class Web Development
For over 10 years we've been building highly customised websites for some of Australia's leading customer-focused organisations. As Certified Acquia Developers, AWS Technology Partners, and proud supporters of the Drupal Association, our Software Engineers have extensive experience with theming, module development and 3rd party API integrations across multiple Content Management Systems including Drupal and WordPress. If you can imagine it, we can build it!
Favouring deep understanding over superficial knowledge, and with a rigour that only a technological and scientific heritage can provide, our Experience Design Team, made up of Registered Psychologists and Human-Computer Interaction Experts, are redefining what is expected of a UX Agency, for both our clients and our employees.